Terms and Conditions

Payments

St. Louis Clean Solutions, LLC accepts credit cards and debit cards as payments. Payment details are required at booking, and a hold will be placed on your card one day before the scheduled service for authorization. This hold is not a charge. Your card will be charged only after the service is completed, and an invoice will be emailed to you. If your service is canceled within 48 hrs the hold will be released within 2-5 business days. If the service is cancelled within 24 hrs or less we will charge you 50% of the agreed upon service. If the service is cancelled the day of we will charge 100% of the agreed upon service.

Service Disclaimers

St. Louis Clean Solutions, LLC strives to provide high-quality cleaning services but does not guarantee the removal of stains such as rust, mildew, hard water buildup, or those resulting from a lack of maintenance. We assume that all surfaces, including marble, granite, and hardwood floors, are properly sealed and safe for cleaning. Clients must inform us before the scheduled service if any surfaces require special care or specific cleaning products. We do not guarantee exact finish times. If a cleaning must be completed by a specific time, clients must inform us beforehand. All areas to be cleaned should be free of clutter, and valuables or fragile items should be stored away to prevent accidents. St. Louis Clean Solutions, LLC is not responsible for damage resulting from faulty or improper installation of fixtures, furniture, or
appliances. For safety reasons, our team does not move heavy furniture or large appliances. If clients need cleaning behind or underneath these items, they must move them before our arrival. We only clean surfaces that are reachable with a three-step ladder provided by the client. We do not climb ladders over three steps or detach/install window screens. Windows should be accessible, and we request that clients remove screens before cleaning. We are not a biohazard cleaning service and cannot perform services if a property has strong odors due to inactive utilities or pets, or if there is an active pest infestation (insects, rodents, etc.). If our team arrives and cannot complete the cleaning due to these conditions, 50% of the agreed upon
service will be charged.

Pets

Clients must disclose any pets before scheduling. All pets should be secured in a cage or separate area away from cleaning spaces. St. Louis Clean Solutions, LLC is not responsible for unattended pets or any adverse reactions they may have to cleaning products.

Satisfaction Guarantee

We offer a 200% Satisfaction Guarantee to ensure clients are completely happy with our work. After cleaning, we require clients to perform a walkthrough with our team, using our cleaning checklist to verify satisfaction. If any areas need additional attention, we will reclean them free of charge at the time of service. Once the walkthrough is complete, our services are considered final. If a client is not available to conduct a walkthrough or declines to do so, the 200% Satisfaction Guarantee is void. For move-out cleanings, we strongly recommend having a landlord present during the walkthrough. Providing a landlord’s cleaning checklist in advance ensures all requirements are met.

Cancellations & Entry Policy

We reserve a time and team for each client; therefore, we require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made within 24 hours of the scheduled appointment will be charged 50% of the agreed upon service. If our team arrives and cannot access the property due to locked doors or other issues, 100% of the agreed upon service will be charged. All necessary utilities (water, electricity, HVAC) must be operational for service. If our team arrives and service cannot be performed due to lack of utilities, 100% of the agreed upon service fee will apply.

1-2 Hour Arrival Window

We make every effort to arrive on time but ask clients to allow a 1-2 hour arrival window to accommodate traffic, parking, and unexpected delays.

Maximum Cleaning Hours & Additional Time Charges

Our flat-rate pricing includes a maximum number of cleaning hours per job type. If a job exceeds this allotted time, additional time will be charged at a rate of $40 per hour. If we anticipate exceeding the maximum time, we will notify the client before proceeding.

Deep Cleaning & Move-Out Cleaning

For Deep Cleaning services, clients should clear cluttered areas, remove personal items, and pick up clothing before our arrival. For Move-Out Cleanings, all furniture and personal belongings must be removed before we begin. We do not clean around movers or while moving is in progress. If cleaning is needed under or behind appliances, clients must move them beforehand, as our team cannot do so due to liability reasons.

Safety Policies

For the safety of our staff and your property, we follow strict safety guidelines:
● We do not climb ladders higher than three steps.
● We do not detach or install window screens.
● We do not guarantee complete stain or mold removal but will make every effort to improve affected areas.
● No other work (plumbing, electrical, HVAC, etc.) should be performed while we are cleaning, as it may affect service efficiency and cost.

Final Notice

● Prices may be adjusted if a property is excessively dirty and requires additional labor.
● We do not clean hazardous materials, including human or animal waste.
● If a refrigerator interior cleaning is requested, it must be completely emptied before service, as our staff cannot handle food due to cross-contamination risks.
● The presence of additional people or workers during cleaning may affect service estimates and pricing, at our discretion.