We believe in providing exceptional cleaning services while maintaining clear communication and transparency with every client. Please review the following Service Agreement carefully. By scheduling or receiving services from St. Louis Clean Solutions, LLC, you acknowledge that you have read, understood, and agreed to the terms outlined below.
1. Pre-service Home Review
Since we do not perform in-person walkthroughs before service, we require clients to submit photos or a brief video showing the current condition of the property before the scheduled cleaning.
This allows us to:
- Assess the level of cleaning required.
- Prepare the appropriate equipment and supplies.
- Schedule sufficient cleaning time.
- Provide the most accurate estimate possible.
The photos or video submitted must accurately represent the property’s current condition.
If the property’s actual condition differs significantly from what was disclosed, additional charges may apply. Our office will notify you and obtain approval before proceeding with any price adjustment.
2. Estimates & Pricing
All estimates are based on the information, square footage, photos, videos, and details provided by the client.
If the property’s actual condition, size, level of buildup, or scope of work differs significantly from what was represented before service, St. Louis Clean Solutions reserves the right to adjust the final price before or during the cleaning. Any pricing adjustment will be discussed with the client before additional work is performed.
3. Payments
We accept all major credit and debit cards.
- A valid card is required to secure your appointment.
- An authorization hold may be placed on your card one day before your scheduled cleaning. This is not a charge.
- Your card will only be charged after the cleaning has been completed.
- An invoice will automatically be emailed after service.
- We do not accept cash or checks unless otherwise approved by management.
If your appointment is canceled more than 48 hours before service, any authorization hold will automatically be released within 2–5 business days.
4. Cancellations & Rescheduling
Because we reserve a dedicated cleaning team specifically for your appointment, we require advance notice for any cancellations or rescheduling.
- Cancellations within 24 hours of the appointment will incur a 50% cancellation fee.
- Same-day cancellations will incur 100% of the scheduled service cost.
- We appreciate as much notice as possible so we may offer the appointment to another client.
5. Utility Requirements
Water, electricity, and HVAC must be fully operational during the scheduled service.
If utilities are unavailable and our team cannot perform the cleaning, the full scheduled service fee may apply.
6. Home Access & Entry Policy
Please ensure our team has access to the property at the scheduled appointment time.
Acceptable access methods include:
- Lockbox
- Garage code
- Smart lock
- Door keypad
- Someone present to provide entry
For security reasons:
- We do not permanently retain client keys.
- Our staff cannot answer the door for deliveries.
- Our staff cannot sign for packages.
- Our staff cannot allow contractors or service providers into your home.
If our team cannot gain access upon arrival, the scheduled service will be considered a lockout, and 100% of the scheduled service fee may be charged.
7. Arrival Window
While we always strive to arrive on time, please allow a 1–2 hour arrival window due to traffic, weather, parking, and unforeseen scheduling delays.
8. Preparing Your Home
To help us provide the highest quality cleaning:
- Remove excessive clutter.
- Pick up clothing and toys.
- Put away valuables.
- Secure fragile or irreplaceable items.
- Empty sinks of excessive dishes if they are not included in your requested service.
Excessive clutter may require additional cleaning time and additional charges.
If you would like assistance with organizing or tidying, please contact our office before your appointment.
9. Deep Cleaning & Move-Out Cleaning
For Deep Cleaning appointments:
- Remove personal belongings and excessive clutter before our arrival.
For Move-Out Cleaning:
- The property must be completely vacant.
- All furniture and belongings must be removed.
- Movers should not be working while our team is cleaning.
If cleaning is required behind appliances or heavy furniture, those items must be moved before our arrival.
10. Service Limitations
While we strive to deliver outstanding results, we cannot guarantee:
- Complete stain removal
- Mold removal
- Rust removal
- Hard water stain removal
- Damage caused by years of neglect
- Exact completion times
Clients must notify us before service if any surfaces require specialty products or special cleaning procedures.
We assume all natural stone, hardwood, marble, granite, and specialty flooring are properly sealed and safe for cleaning.
11. Furniture & Heavy Items
For safety reasons, our staff does not move:
- Large furniture
- Refrigerators
- Washers
- Dryers
- Large appliances
- Heavy shelving
Areas behind or beneath these items will only be cleaned if they have been moved before our arrival.
12. Refrigerator Cleaning
If refrigerator interior cleaning is requested:
- The refrigerator must be completely emptied before service.
- Our staff cannot remove or handle food due to cross-contamination policies.
13. Windows, Blinds & Ladder Safety
For safety reasons:
- Our staff uses ladders no taller than three steps.
- We do not remove or install window screens.
- Windows must be accessible.
- Mini blinds receive light dusting only and are not individually hand washed.
- Higher ceiling fixtures may be cleaned using extension tools but may not receive detailed hand cleaning.
14. Health & Safety
If anyone in the home is experiencing flu-like symptoms or another contagious illness, please notify our office immediately so we may reschedule your appointment.
This protects both our clients and our cleaning professionals.
15. Pets
We love pets.
- Inform us of all pets before your appointment.
- Secure pets in a separate room or crate during cleaning.
- Notify us if your pet has aggressive tendencies.
Clients are responsible for injuries caused by pets.
To help prevent cross-contamination, we may use the client’s vacuum in homes with pets.
16. Pest Infestations & Biohazards
St. Louis Clean Solutions is not a biohazard remediation company.
We cannot perform services in homes containing:
- Active insect infestations
- Rodent infestations
- Strong odors caused by pets or inactive utilities
- Human waste
- Animal waste
- Bodily fluids
- Hazardous materials
- Active mold remediation
- Pest control materials, traps, or bait
If our team arrives and cannot safely complete the cleaning due to these conditions, 50% of the scheduled service fee will be charged.
17. Additional Workers on Site
To ensure the highest quality service, no other work should be performed while our team is cleaning.
This includes:
- Plumbing
- Electrical work
- HVAC service
- Contractors
- Movers
- Flooring installation
- Painting
The presence of other workers may impact cleaning efficiency and may result in additional charges.
18. Cleaning Supplies
We provide all standard cleaning products and equipment necessary for your service.
Exceptions include:
- Toilet brushes
- Specialty products requested by the client
If you require specific cleaning products, please notify our office before your appointment so our team can prepare accordingly.
19. Maximum Cleaning Hours & Additional Time
Our flat-rate pricing includes a maximum number of labor hours.
If additional cleaning time is required due to the property’s condition, additional requests, or unforeseen circumstances:
- We will notify you before continuing.
- Additional labor is billed at $60 per hour.
No additional work will be performed without your approval.
20. Satisfaction Guarantee
We proudly offer our 200% Satisfaction Guarantee.
At the completion of your cleaning, we ask clients to complete a walkthrough with our cleaning professional using our cleaning checklist.
If any area requires additional attention, we will gladly reclean those areas at no additional cost during the appointment.
Once the walkthrough has been completed, the service is considered complete.
If the client declines or is unavailable for the walkthrough, the 200% Satisfaction Guarantee is void.
For Move-Out Cleanings, we strongly recommend having the landlord or property manager present during the walkthrough and providing any cleaning checklist before service begins.
21. Quality Control & Reviews
Your satisfaction is extremely important to us.
After every cleaning, you’ll receive a survey requesting your feedback.
If your experience is anything less than five stars, please contact our office immediately so we can make it right.
Your feedback helps us continuously improve our services and recognize our outstanding cleaning professionals.
22. Damage or Breakage
Although our cleaning professionals exercise the utmost care, accidents can occasionally happen.
If accidental damage occurs:
- The cleaning professional will notify our office immediately.
- If you are not home, our office will contact you within one business day.
- Every claim is reviewed individually and handled fairly.
St. Louis Clean Solutions is not responsible for damage resulting from faulty installation, unstable fixtures, improperly secured furniture, or pre-existing damage.
23. Office Communication
For all scheduling changes, service questions, pricing inquiries, concerns, or special requests, please contact St. Louis Clean Solutions directly.
This ensures your requests are properly documented and communicated to your cleaning team.
24. Non-Solicitation Policy
Our cleaning professionals are valued members of our team.
Clients agree not to directly solicit, hire, or employ any St. Louis Clean Solutions employee or independent contractor outside of our company during the course of service and for a reasonable period thereafter.
Violation of this policy may result in a placement fee or other remedies permitted by law.
