When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
Our business address is St. Charles, MO. If we can reach you within one hour, you’re in!
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.
We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Visit our customer page at https://www.bookingkoala.com/login/
You can submit a password change request on the customer login page at https://www.bookingkoala.com/login/
Log into your account at https://www.bookingkoala.com/login/ and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://www.bookingkoala.com/login/ and update your address on file.
Log into your account at https://www.bookingkoala.com/login/ and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaner.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
At St. Louis Clean Solutions, your satisfaction is our priority.
We strongly encourage all clients to complete a post-clean walkthrough with our team before we leave the property. This allows us to address and correct any concerns immediately while on-site, helping ensure your expectations are met and reducing the need for return visits.
If something was missed, we will make it right.
If you are not fully satisfied, you must notify us within 24 hours of your service completion so we can review and address the concern. We may offer a touch-up or correction based on the scope of the issue.
If, after we’ve had the opportunity to resolve the concern, you are still not satisfied, we stand behind our work—we will issue a refund.
Our goal is simple: to provide a level of service that leaves you confident, satisfied, and eager to work with us again.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer a full refund.