We believe in clear and open communication with all of our clients, so we want to make sure you’re fully aware of the important aspects of our services. Below are key points regarding our client agreements—please take a moment to review them:
🔑 Access to Your Home
For us to carry out your cleaning, we need access to your home on the scheduled day. If you’re not home, please ensure we can enter by providing a lockbox with a key or a keyless entry code. For security reasons, we do not hold keys, and our team members are not authorized to answer the door, sign for deliveries, or let any external service providers into the home.
🔏 Lockout Fee
If we are unable to access your home on the scheduled cleaning day, a lockout fee will be applied. This fee is passed on directly to your housekeeper to compensate for their time.
🤒 Health Precautions
If you or a household member is feeling unwell or showing flu-like symptoms, please let us know as soon as possible so we can reschedule the cleaning. This ensures everyone’s safety, and early notice helps us arrange alternative work for the housekeeper.
❌ Cancellations
If you need to cancel or reschedule a cleaning, please cancel at least 2 business days in advance. Late cancellations may result in a charge.
📅 Skipping a Cleaning
If you skip a cleaning, we will adjust the service level for the next visit. The adjustment fee depends on the frequency of your cleaning and the size of your home. Our team will notify you of any changes.
😊 Quality Control
Your satisfaction is our priority. If there’s ever an issue with your cleaning, please reach out to our office right away so we can address it promptly. We also welcome your feedback and will pass it on to your housekeepers to help improve future services.
⭐We Value Your Feedback
After each cleaning, we’ll send you a survey. If it is below 5 stars, let us know how we can improve! Our team is committed to meeting your expectations.
🪟 Mini Blinds
Due to their delicate nature, we do not hand-wash mini blinds. We will lightly dust them, but please note that the result may not be as detailed as with other cleaning methods.
🪜 Safety with Ladders
For safety and insurance reasons, our team can only use a 2-step ladder. Higher areas, such as light fixtures or ceiling fans, will be cleaned using reaching tools but may not receive the same level of detail.
🛋️ Furniture and Heavy Items
For safety reasons, our staff cannot move heavy furniture. If you need access to areas behind large furniture (like baseboards behind a couch or cabinet), please move the furniture beforehand.
🏠 Preparing for Your Cleaning
We’re excited to clean your home! Please make sure to tidy up as much as possible before we arrive. If you’d like us to include tidying services, please contact our office to arrange that.
🐾 Pets
We love animals and want to keep them safe. If your pet has access to doors, please secure them in a safe area before our team arrives. In the event that there is any risk of aggressive behavior, please ensure your pet is in a separate area to avoid accidents. Clients are responsible for any injury caused by pets during the cleaning.
🏺 Valuables
We always handle your items with care, but we recommend securing any valuable, delicate, or irreplaceable items in a safe location, such as a spare room or closet.
💩 Exclusions
For the safety of our staff, we are unable to handle tasks involving mold, bodily fluids, animal waste, cat litter, or pest control. We ask that you handle the removal of any traps or bait.
🧹 Cleaning Supplies
We supply all necessary cleaning products and tools, except for toilet brushes. If you have a specific product preference, please notify us ahead of time so we can ensure our staff is trained in its use.
🙋 Here for You
Our office team is always happy to assist. Whether you have updates to your account, need to reschedule, or simply want to provide feedback, don’t hesitate to contact us directly instead of reaching out to the housekeeper. We’ll ensure your requests are communicated properly.
💵 Payments
We require a credit card on file for billing purposes, with charges applied after each cleaning. If you prefer to pay with cash or check, you may leave it with your housekeeper. We’ll process any manual payments at the end of the week.
😔 Damage or Breakage
If something is broken or damaged during cleaning, our housekeeper will leave a note. If you don’t find a note, you’ll be contacted by our office within one business day. Each situation is handled on a case-by-case basis.
🚫 Non-Compete Policy
We ask that you refrain from soliciting our cleaning team for outside work. Engaging with our staff outside of St. Louis Clean Solutions is against our policy and may result in a fee. This ensures we can continue to offer fair compensation to our dedicated team.
By hiring us, you agree to the terms outlined above. If you have any questions, don’t hesitate to reach out!
